COVID-19 Questions and Protocols


Due to the close nature of our industry & rules mandated by Governor Reynolds and the Iowa Department of Public health, these are the new social distancing guidelines you need to know prior to the arrival of your appointment at MetroWaxx salons:

Before you even leave for your appointment please ask yourself the following:

  1. Have I been in contact with anyone who has tested Positive for COVID-19 in the last 14 days?
  2. Am I feeling well? Do I have a fever?
  3. Do I have any symptoms of COVID-19?
If you answer “Yes” to any of these questions, please cancel your appointment. Remember, if you bring COVID-19 to our facility, we could infect other guests and then inevitably be shut down at least 14 more days. Canceling due to precautionary measures will not incur a late cancellation fee at this time.

Before entering the salon:

Do not bring extra people. The only people that will be permitted into MetroWaxx salons are scheduled appointments, on the day/time of the appointment.

You will be REQUIRED to wear a mask. You will need to provide your own due to supply shortages. Our MetroWaxx teams will be in full masks while in salon. If you do not have a mask you will be asked to reschedule.

We have slightly different protocals depending on the salon you are visiting. If you are visting our Ankeny or Des Moines location, you are welcome to wait in our waiting area. If you are visiting our Johnston location, please DO NOT leave your car. Text the salon that you have arrived and please wait to be texted back to come in. We must limit how many people are in the Johnston salon at all times due to physical size.

  • Johnston MetroWaxx- 515-724-0252 (Merle Hay Rd)

When you are in any of MetroWaxx's salons, you will be asked a brief health assessment. We will also ask you to wash your hands or use hand sanitizer prior to going back to your waxing service.

Can I bring my children/partner/friend to my appointment?

No. At this time, we will only allow people with appointmets to enter the salon.

How long with these changes be in effect?

Due to the close proximity of clients and service providers, we don't know how long these changes will be in effect. To help keep everyone safe, we will review these guidelines as needed.

Why do I need to wait in my car for my appointment at Johnston?

Our Johnston salon is our smallest salon and is not big enough to allow social distancing in the waiting area. Unfortunately, we will need to ask people to wait in the car and text upon their arrival until the social distancing recomendations have been updated or revised.